Accounting is an internal function that involves identifying, recording, summarizing, and reporting business transactions and financial events in an organization. If your organizational role is related to accounting or finance, you?ll most likely need solid financial acumen and a strong grasp of the accounting basics. Learn more about the skills and competencies required by Accountants. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Accountant within organizations.

Welcome to the Administering Microsoft Teams Bootcamp channel! This course is designed to introduce you to administering and managing Microsoft Teams. Administrators and IT technicians responsible for evaluating, planning, implementing and managing Microsoft Teams will benefit from this course whether you are planning a new implementation or just looking to enhance your skills. This course covers many aspects of Microsoft Teams including core components, the Windows desktop client, governance and management, creating and managing teams, security and compliance, managing meetings, live events, call quality, and phone systems. The content is spread out over three 4-hour days. The course also includes live demonstrations. Before attending the course, if you don?t already have one, please make sure you sign up for a free Microsoft 365 trial account at https://www.microsoft.com/en-ca/microsoft-365/try Administering Microsoft Teams Bootcamp

It can go by many names, such as office administrator, office assistant, personal assistant, or administrative assistant, but to achieve professional success and enhance the value of your role, you need to optimize your knowledge of administrator essentials. Mastering skills that every administrative professional needs to perform will prepare you for handling wide-ranging and ever-changing tasks, including managing files, routing phone calls and emails, working with schedules, and more. Administrative assistants can help a company succeed by keeping things on track. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Administrative Assistant within organizations.

In the wake of a global pandemic and tragic events leading to widespread civil unrest, our organization needs effective leaders at every level. Inclusive leaders drive inclusive cultures and innovative results. They maximize the benefits of diversity, and ensure equitable experiences and processes in the benefit of all employees. Learn more about how to build self-awareness, move from awareness to action, and transform your workplace with purposeful leadership. The future of leadership requires we move beyond the status quo.

It's easy during pandemic and crisis to give into the isolation and fear that comes with pandemic and crisis. Therefore, we must do what we can to stay productive, positive, and professional. Learn more about preparing for pandemic and crisis through mindsets, teamwork, and more.

Communications managers can help an organization build and grow their brand through a range of media communications and other activities. They can be involved in advertising and marketing campaigns, and can be responsible for press releases, interviews, newsletters, speeches, or reports. Learn more about the skills and competencies required by Communications managers. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Communications Manager within organizations.

Successful marketing is about optimizing relationships with your customers. That not only includes the value you offer them, but the value you get from them in return. Businesses apply best practices in marketing to find and better understand their customers, to inform how they can most effectively advertise, and to stand out from their competition. Content Marketing Managers can help organizations be successful in their goals by helping create and manage content to engage their customers. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Content Marketing Manager within organizations.

A corporate trainer is responsible for the transfer of knowledge to employees, and who ensures that employees have the knowledge and skills they need to excel in their roles. Learning and development can help employees achieve their goals and increase productivity. Learn more about the skills and competencies required by corporate trainers. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Corporate Trainer within organizations.

Creating a Culture of Inclusion is good for everyone. It's good for business; it's good for morale; it's good for productivity, and it helps ensure employee retention. Every organization wants its employees to feel empowered to bring more of their authentic selves to work. Creating a culture where everyone feels welcome and included is a leadership imperative. This journey is designed to help leaders develop and advance their inclusive and authentic leadership to create cultures where everyone feels included, heard, and valued.

Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The ability to support a customer is keenly enhanced by a greater understanding of the customer?s mood, communication style, and knowledge of the product or service in question. Customer experience managers can help track customer interactions for better customer experiences. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Customer Experience Manager within organizations.

Success is both an outcome and a mindset. Customer service professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Since customer needs lie at the heart of every service interaction, CSR's must be able to identify both their stated and unstated needs whether by phone, e-mail, live chat, in person, or by other methods. Customer support professionals use a combination of skills to analyze beyond the stated requirements to uncover the full spectrum of customer needs. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Customer Service Representative (CSR) within organizations.

Companies want their customers to succeed, and Customer Success Managers can help customers achieve their goals. Learn more about the skills required by Customer Success Managers. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Customer Success Manager within organizations.

Design thinking is a customer-centric approach to determining how best to meet customer needs, and advocates early stakeholder engagement in the co-creation and development of solutions. Design thinking enables organizations to create value by more effectively ideating to uncover a broader set of possible products and services to better meet customer needs, deepen customer and supplier relationships, and improve the design of digital experiences.

Events can include things such as client meetings and promotional events, and can require a lot of planning, budgeting, and scheduling to be successful. Event planners can help organizations with the coordination of finances, planning, staff, supplies, and services and more throughout the stages of an event - from planning through execution to closing. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Event Planner within organizations.

Even if you don't work directly with budgets or financial statements, it can be very helpful to understand some basic finance concepts. Learn more about finance, accounting, and other skills to increase your effectiveness. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of finance for non-financial professionals within organizations.

For many women, their careers are journeys made up of diverse and interwoven experiences that build leadership, power and influence, grit, and resilience. In this Aspire Journey, women will learn how to unlock their strengths and forge new paths towards fullfillment and advancement in life and work.

Companies increasingly rely on data and analytics to operate, improve, and compete, and it's critically important for business users to understand the technology categories that their organizations rely on to deliver analytics. Learn about analysis methods, big data, data-driven decision making and more.

Human resources are the heart of an organization. HR unites every part of an organization and are responsible for more than just talent management, recruiting qualified employees, onboarding, and performance management. Learn more about the competencies and skills required by the Human Resources Consultant. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Human Resources Consultant within organizations.

Human resources is the lifeblood of an organization, and is about more than just managing people. You can discover that human resources touches every part of an organization from recruitment and development, performance management, business planning, compliance, and more. Learn more about the role of Human Resources within organizations.

During challenging times, a manager must help their employees remain engaged, effective, and productive. Learn more about some of the skills required to keep everyone engaged and working together in these unprecedented times.